I had my first customer complaint today?

Working retail can be Hell honey, trust me! I worked it for 8 years and was yelled and sworn at and had complaints that were false. Some people are just rude or having a bad day and take it out on others. It wasn't you or the job you did, it was anyone who she came across. She probably was embarred by miscounting her money and having an alarm go off. I worked at a jewelry counter and did ear piercings and for a minor to get their ears pierced, they had to have a parent or guardian with to fill out the paperwork and show proper id and verify information. There are signs that post that in the department and I remember one minor who wanted her ears done and was with friends. I told her sorry, it can't be done unless one of her parents or a guardian was with. She was so mad and caused a scene by yelling and swearing and wrote out a complaint saying I was rude and nasty by not piercing her. Minors can't get it done without written parental consent because what if the parents don't allow piercings and the child gets it done behind their back? That's the whole reason for the store policy on minors, so parents can't come back and sue for wrongly piercing their child. Don't worry about it too much, I'm sure you do a great job and just had a nasty customer. Just ignore the nasty ones and there are so many good customers out there that cancel out the bad ones. One complaint isn't going to hurt you, just move on and it will go away after awhile. Tomorrow is a new day and things will be better!!